Refund policy
We offer a 100% "Satisfied or Refunded" Guarantee on all our products!
Our interactive returns platform makes managing your returns quick and easy!
Just click here: https://thermolife.returnscenter.com/
Returns
You have 30 days from receipt of your order to return an item to us for a refund or an exchange.
If more than 30 days have passed since you received your purchase, unfortunately we cannot offer refunds or exchanges.
To be eligible for a return, your item must be unused and in the condition you received it. have received. It must also be in its original packaging.
Send us an e-mail at contact@thermo-life.com or follow this link
The shipping costs associated with returning your item are your responsibility. Except broken or defective item, they are not refundable.
Refunds
Once your return has been received and inspected, we will email you to let you know that we have received the returned item. We'll also let you know if your refund is approved or declined.
If approved, your refund is then processed and your original credit card or payment method is automatically credited within a few days.
INFORMATION CONCERNING THE EXERCISE OF THE RIGHT OF WITHDRAWAL
Right of withdrawal
You have the right to withdraw from this contract without giving any reason within fourteen days.
The withdrawal period expires fourteen days after day (1).
To exercise the right of withdrawal, you must notify us (2) of your decision to withdraw from this contract by means of an unambiguous statement (eg letter sent by post or e-mail) . You can use the model withdrawal form but it is not mandatory (3).
To meet the withdrawal deadline, it is sufficient that you send your communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.
Retraction Effects
If you withdraw from this contract, we will refund all payments received from you, including delivery costs (except for additional costs arising from the fact that you have chosen, the where applicable, a method of delivery other than the less expensive method of standard delivery offered by us) without undue delay and, in any event, no later than fourteen days from the day on which we are informed of your decision to withdraw from the this contract. We will make the refund using the same means of payment as you used for the initial transaction, unless you expressly agree to a different means; in any case, this refund will not incur any costs for you.
